Privacy Policy

Epik Hand respects your concerns about privacy and values the relationship we have with you.  This Privacy Policy describes the types of personal information we collect about customers online, how we use the information, with whom we share it, and the choices available to our customers regarding the use of the information.  We also describe the measures we take to protect security of the information and how our customers can contact us about our privacy practices.

 

INFORMATION WE COLLECT

We may obtain personal information from you from various sources.  We may collect this information when you provide it on our website or via our social media pages. When you visit this site, or our social media pages, we may also collect certain information about your device or usage by automated means, including technologies such as cookies, web server logs and web beacons.

INFORMATION YOU PROVIDE

You may choose to provide personal information to us when you make a purchase or via our social media pages.  The types of information you may provide to us includes:

  • Contact information (such as name, postal address, email address, phone number)

  • Username and password

  • Payment information (such as your payment card number, expiration date, delivery address, and billing address)

  • Purchase history

  • Product preferences

  • Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)

Information provided to us through social media networks when you visit our social media pages (such as name, profile picture, likes, friend list and other information described on the social medial network)

HOW WE USE THE INFORMATION

We may use the information you provide to:

  • Send promotional materials and other communications such as our newsletter.

  • Provide services to you

  • Process your payment card and/or gift card transactions

  • Create and manage your online account, including access to your on-line purchase history

  • Assist with product selection and replenishment

  • Respond to your inquiries

  • Communicate with about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers

  • Operate and communicate with you about our social network pages

  • Operate, evaluate and improve our business (including developing new products; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)

  • Comply with applicable legal requirements, relevant industry standards and other policies

We also may use the information you provide in other ways for which we provide specific notice at the time of collection.

INFORMATION WE COLLECT BY AUTOMATED MEANS

When you visit this site or visit our social media pages, we also collect certain information about your usage or device by automated means or by using various web-based technologies.

COOKIES AND SIMILAR TECHNOLOGIES

We and our third party providers set and use cookies and similar technologies to store and mange user preference, deliver targeted advertising, enable content, and gather analytic and usage data.

Cookies are small text files that websites send to your computer or other internet connected device to uniquely identify your browser or to store information or settings in your browser.  Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies.  Please note, however, that without cookies you may not be able to use all the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located.  The web server logs also may record information such as the address of the web page that linked you to our sit and the IP address of the device you used to connect to the internet.

To control which web servers collect this information, we may place tags on our web pages called “web beacons.”  These are computer instructions that link web pages to particular web servers and their cookies.

THIRD PARTY WEB ANALYTICS SERVICES

We may use third party web analytics services on this site, Instagram, Facebook, Twitter, Vero and Pinterest, such as those of Google Analytics.  The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site.  The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate the website.  You may deactivate the ability of these analytics services, and exercise your choice with respect to their collection of information on this site.

To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at http://tools.google.com/dlpage/gaoptout?hl=en.

To learn more about privacy and Google Analytics please consult the Google Analytics overview provided by Google at:  http://www.google.com/intl/en/analytics/privacyoverview.html.

HOW WE USE THE INFORMATION COLLECTED BY AUTOMATED MEANS

We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you have visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions.  We also may use the information in other ways for which specific notice is provided at the time of collection.

We use cookies for the following purposes:

Necessary cookies:  Some cookies we use are essential to enable you to move around the website and use its features.  Without these cookies, services you have asked for, like adding items to an online shopping car, cannot be provided.

Performance cookies:  These cookies collect information about how you use our websites.  Information collected includes, for example, the internet browsers and operating systems use, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed.  These cookies only collect information in aggregate format.  Performance cookies are used to improve the user-friendliness of a website and enhance your experience.

Functionality cookies:  These cookies allow the website to remember your choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features.  These cookies cannot track your browsing activities on other websites.

Targeting and advertising cookies:  These cookies track browsing habits and are used to deliver targeted (internet-base) advertising. They are also used to limit the number of times you see an ad and to measure the effective of advertising campaigns.  They remember that you have visited a website and this information is shared with other organizations, such as advertisers.

We understand that you may want to know more about cookies in your browser settings.  Here are some useful resources that provide information about types of cookies, how they are used, and how you manage your cookie preferences:  www.aboutcookies.org or www.allaboutcookies.org.

MARKETING

We deliver marketing to you through email and online.  If we send you a marketing communication it will include instructions on how to opt out of receiving these communications in the future.

Honoring your marketing preferences is important to us.  You have the right to opt out of direct marketing and targeted online advertising.

Email Opt Out

Where we send marketing emails, we provide unsubscribe options for your use within our emails.  To update you email marketing preferences, please visit the link which will normally be included near the bottom of the emails you receive from us.

Even if you opt out of receiving marketing communications by email, we may still send you service communications or important transactional information related to your accounts and subscriptions (for purposes such as providing customer support).

Interest-based advertising (IBA)

Interest-based advertising (IBA) allows us to deliver targeted advertising to customers and visitors to our website.  IBA works by showing you advertisements, or sending you marketing emails, that are based on the type of content you access or read.  For example, as you browse our website, one of the cookies placed on your device will be an advertising cookie so we can better understand what sort of pages or content you are interested in.  The information collected about your device enable us to group you with other devices that have shown similar interests.  We can then display advertising to categories of users that is based on common interest.  For more information about IBA, please visit:  http://www.jab.net/public_policy/behavioral-advertisingprinciples.

Opting out of IBA
If you want to opt out of receiving interest-based-advertising, it does not mean that you will no longer receive advertising when you are browsing our website.  It just means that we will no longer use your personal information for IBA and that any advertising you see will not be custominzed to oyu .  You can exwecise your online adversity choices at http://optout.aboutads.info or by clicking the ADChoices icon in an ad and following the instructions.

DO NOT TRACK NOTICE

Under California law, website and online service operators are required to disclose how they respond to web browser “do-not-track” signals or other similar mechanisms that provide consumers with the ability to exercise choice regarding the collection of personal information about a consumer’s online activities over time and across third-party websites.  We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms.

California law also requires website and online service operators to disclose whether third parties may collect personal information about their user’s online activities over time and across different sites when users use the operator’s website or service.  Third parties that have content or services on our site such as an analytics service, may obtain information about your browsing or usage habits but this information does not include personal information.  These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honor “do-not-track” signals.  To learn more about browser tracking signals and “Do Not Track”, please visit http://allaboutdnt.org.

INFORMATION WE SHARE

We do not rent lists, or sell or otherwise disclose personal information we collect about you except as described here.

We may share your information with third party service providers who perform services on our behalf based on our instructions.  We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting, advertising and marketing services.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets.  Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided us in a manner that is consistent with our Privacy Policy.  Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

YOUR RIGHTS AND CHOICES

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you.  To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us in the manner specified below.

Email Opt-Out

You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us.

Withdrawing Consent

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information.  We will apply your preferences going forward.

Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted as appropriate.  In response to a request, we will ask you to verify your identify if we need to, and to provide information that helps us understand your request better.  If we do not comply with your request, whether in whole or in part, we will explain why.

In order to exercise any of these rights please contact us at info@epikhand.com

DATA TRANSFERS

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected and your personal information may be stored outside of your country of residence.  Those countries may not have the same data protections laws as your country of residence and your personal information will be subject to applicable foreign laws.  When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

CHILDREN’S PRIVACY

Our products are not intended for use by minors.  We do not knowingly collect any personal information from minors.  If it comes to our attention that we have collected personal information from a minor, we may delete this information without notice.  If you have reason to believe this has occurred please contact us at inbox@cremocompany.com

HOW WE SECURE PERSONAL INFORMATION

We use physical, electronic, and administrative safeguards to assist us in preventing unauthorized access, maintaining data accuracy, and correctly using personal information.  Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your personal information to our employees, agents, and officers who need the information for their jobs.

The personal information we collect in securely stored within our database, and we use standard, industry-wide practices such as fire walls, encryption, SSL for protecting your personal information.  We regularly monitor our systems for possible vulnerabilities and attacks.

LINKS TO OTHER WEBSITES

From time to time, our website may contain advertisements, references, and links to other websites and organizations, and may also use third parties to display or serve advertising on our site.  We are not responsible for the content or privacy compliance of third party websites or applications.  This Privacy Policy does not over any use of personal information that a third party advertiser or ad server may collect from you, including any use of cookies on these websites or applications.  We strongly urge you to check those websites or applications for their privacy statements and the terms that apply to them.

UPDATES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. This will be carried out by sending an email to our subscribers of the change.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, please contact us by email (info@epikhand.com) or telephone (510) 342-9433.